Terms of Service
Last updated: January 1, 2025
Please read these terms carefully before using The Travel Hub services. These Terms of Service constitute a legally binding agreement between you and $The Travel Hub Private Limited, registered in India (CIN: UXXXXXXXXXXXXXXXXXXXXXXX). If you have questions, contact us at info@trvhub.com.
1. Acceptance of Terms
By accessing or using the The Travel Hub website (trvhub.com) and our services, you agree to be bound by these Terms of Service. If you do not agree to all terms, please do not use our services. {siteName} reserves the right to update these terms at any time, with changes effective immediately upon posting.
2. Services
The Travel Hub provides travel planning, itinerary design, booking facilitation, and related services. We act as an intermediary between clients and travel suppliers (hotels, airlines, tour operators, etc.). While we work diligently to ensure accuracy, pricing and availability are subject to change until booking is confirmed in writing.
3. Booking and Payment
All bookings require a non-refundable deposit of 25% of the total package value to initiate. Full payment is due 30 days prior to departure. Prices quoted are valid for 48 hours unless otherwise specified. {siteName} reserves the right to adjust pricing before a deposit is received if supplier costs change materially.
4. Cancellations and Refunds
Cancellations made more than 45 days before departure: 75% refund of total cost. 30–45 days: 50% refund. 15–29 days: 25% refund. Less than 15 days: No refund. These policies apply to the {siteName} service fee; individual supplier cancellation policies may differ and will be disclosed at booking. We strongly recommend purchasing travel insurance.
5. Travel Insurance
LUMINOS strongly recommends that all clients purchase comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, and baggage loss. {siteName} is not responsible for losses that would have been covered by adequate travel insurance.
6. Passports, Visas, and Health Requirements
Clients are solely responsible for ensuring they hold valid travel documents, including passports (valid for at least 6 months beyond travel dates), visas, and required vaccinations. {siteName} may provide general guidance but this does not constitute legal or official advice. We strongly recommend verifying requirements with the relevant embassy or consulate.
7. Liability Limitation
LUMINOS acts as an agent for third-party suppliers and is not liable for any injury, damage, loss, delay, or irregularity caused by the actions or omissions of those suppliers. Our maximum liability is limited to the amount paid to {siteName} for the affected service. {siteName} is not responsible for force majeure events including natural disasters, pandemics, political instability, or acts of terrorism.
8. Client Responsibilities
Clients must provide accurate personal and travel information. Clients are responsible for arriving at departure points on time. Any behaviour that endangers other travellers or staff may result in removal from a tour without refund. Clients agree to comply with all local laws at destinations visited.
9. Privacy
Your personal information is collected and used in accordance with our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your data as described therein.
10. Governing Law
These Terms are governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India. Any claims must be submitted within 12 months of the incident giving rise to the claim.
Questions about these terms? We're happy to clarify.