Refund & Cancellation Policy
Last updated: January 1, 2025
At The Travel Hub, we believe in complete transparency. Please read this policy carefully before making a booking.
Important: Flight Tickets — Non Refundable
All flight tickets booked through The Travel Hub are strictly non-refundable once issued, regardless of the reason for cancellation. Airlines impose their own cancellation charges which are entirely beyond our control. In some cases, date changes may be possible subject to airline policy and applicable fare difference charges. We strongly recommend purchasing travel insurance that covers flight cancellations.
Cancellation Refund Schedule
Applicable to land packages (hotels, tours, transfers) — excludes flight tickets and non-refundable supplier bookings.
| Days Before Departure | Refund of Package Cost | The Travel Hub Service Fee |
|---|---|---|
| 61+ days | 90% | Non-refundable |
| 46–60 days | 75% | Non-refundable |
| 31–45 days | 50% | Non-refundable |
| 15–30 days | 25% | Non-refundable |
| Less than 15 days | 0% | Non-refundable |
| No-Show | 0% | Non-refundable |
* The Travel Hub service fee (typically 5–8% of total package cost) is non-refundable in all cases as it covers consultation, itinerary design, and coordination work already performed at the time of booking.
How to Request a Cancellation
All cancellation requests must be submitted in writing via email to info@trvhub.com or via WhatsApp (+91 90793 51394) with written confirmation. Verbal cancellations over phone are not accepted. The cancellation date is determined as the date on which The Travel Hub receives your written notice — not the postmark or send date. A cancellation reference number will be issued to you within 24 business hours of receiving your request. Please retain this reference number for all future correspondence.
Flight Tickets — Non-Refundable Policy
All air tickets — whether domestic or international — booked through The Travel Hub are non-refundable once issued by the airline. This is an airline industry-wide policy and is not within our control. In select cases, airlines may permit date changes or ticket rebooking subject to: (a) availability of the new flight, (b) applicable fare difference, and (c) airline-specific change fees. The Travel Hub will assist in facilitating such requests but cannot guarantee approval. We strongly advise all travellers to purchase a travel insurance policy that explicitly covers flight cancellation and interruption.
Refund Processing Time
Once a cancellation request is confirmed and the applicable refund amount is calculated, refunds are processed within 7–10 business days. Refunds are credited exclusively to the original payment method used at the time of booking. For credit/debit card payments, your bank may take an additional 3–5 business days to reflect the credit. For international bank transfers, additional 5–7 banking days may apply depending on your bank and country. The Travel Hub is not responsible for delays caused by your bank, payment gateway, or any third-party financial institution.
Supplier Cancellation Policies
Individual service providers — including airlines, hotels, cruise lines, resort operators, and local tour operators — have their own independent cancellation policies, which may be significantly more restrictive than The Travel Hub's policy. These supplier policies will be clearly disclosed to you at the time of booking confirmation. In many cases, particularly for international luxury resorts, peak-season hotels, and chartered services, supplier cancellation charges may be 100% of the cost even with advance notice. The refund schedule above applies only to costs directly controlled by The Travel Hub.
Force Majeure
In the event of cancellation necessitated by force majeure — including but not limited to natural disasters, government-declared emergencies, pandemics, civil unrest, terrorism, or war — The Travel Hub will make every reasonable effort to offer credit notes valid for 12 months or alternative travel dates at no additional cost. However, cash refunds in force majeure situations are subject to supplier recoveries and may not always be possible in full. The Travel Hub bears no liability for losses arising from force majeure events. Comprehensive travel insurance covering trip cancellation is strongly recommended.
Modifications to Bookings
Date changes, destination modifications, or changes to traveller names may be accommodated subject to availability and applicable supplier policies. A modification fee of ₹2,500 per booking applies for all changes initiated by the client after booking confirmation. Any difference in cost between the original and revised booking (including fare differences, updated hotel rates, and re-issuance charges) is payable by the client prior to processing the change. Modification requests received less than 30 days before the departure date may be treated as a cancellation and re-booking, with full cancellation charges applying.
No-Show Policy
Failure to appear at any confirmed point of service — including flight departure, hotel check-in, tour assembly point, or cruise boarding — without prior written cancellation notice constitutes a "no-show." No refund whatsoever is provided for no-shows. The Travel Hub bears no responsibility for services missed due to circumstances outside our direct control, including airline delays, traffic, or personal emergencies. It is the traveller's responsibility to reach departure points on time.
Partial Cancellations
If one or more members of a travel group cancels while others continue with the trip, the cancellation charges for the departing member(s) will apply as per the schedule above. Additional costs that may arise for remaining travellers due to the cancellation — such as single-supplement hotel charges — will be borne by the client. The Travel Hub will attempt to minimise such additional costs wherever possible.
Travel Insurance — Strongly Recommended
The Travel Hub strongly recommends that all clients purchase comprehensive travel insurance at the time of booking. A suitable policy should cover: trip cancellation and interruption, medical emergencies and hospitalisation, emergency evacuation, baggage loss and delay, and travel delays. The Travel Hub can recommend reputable insurance providers on request. We accept no liability for losses that would have been recoverable under a standard travel insurance policy had the client chosen to purchase one.
Contact for Cancellations
For all cancellation and refund queries, contact our team at info@trvhub.com or WhatsApp +91 90793 51394. Our office hours are Monday to Saturday, 9:00 AM to 7:00 PM IST. Requests received outside office hours will be processed on the next working day. The Travel Hub is committed to handling all cancellation requests with fairness, transparency, and speed.
Need to cancel or modify a booking?
Contact us as early as possible — the sooner you reach out, the better we can protect your investment.