Privacy Policy
Last updated: January 1, 2025
$The Travel Hub ("LUMINOS", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services. Questions? Email us at info@trvhub.com.
1. Information We Collect
We collect information you provide directly: name, email, phone number, travel preferences, and payment details during the booking process. We also collect information automatically when you use our website, including IP address, browser type, pages visited, and referring URLs. We may use cookies and similar technologies to improve your experience.
2. How We Use Your Information
We use your information to: process and manage travel bookings; communicate about your enquiries and bookings; send service-related updates and receipts; personalise your experience on our website; send marketing communications (with your consent); improve our services and website; comply with legal obligations; and prevent fraud.
3. Information Sharing
We share your information with: travel suppliers (airlines, hotels, tour operators) to fulfil your bookings; payment processors to handle transactions securely; technology partners who help us operate our website (e.g. Supabase for data storage, Resend for email delivery); and regulatory authorities when required by law. We do not sell your personal information to third parties for their marketing purposes.
4. Data Storage and Security
Your data is stored on secure servers in compliance with industry standards. We use encryption (TLS/SSL) for data transmission. Access to your personal data is restricted to authorised {siteName} staff on a need-to-know basis. Despite our best efforts, no data transmission over the internet can be guaranteed as 100% secure.
5. Cookies
We use essential cookies (required for the website to function), analytical cookies (to understand how visitors use our site, e.g. via Google Analytics), and preference cookies (to remember your settings). You can control cookie preferences in your browser settings, though disabling certain cookies may affect functionality.
6. Your Rights
You have the right to: access your personal data; correct inaccurate data; request deletion of your data (subject to legal retention requirements); object to processing for direct marketing; withdraw consent at any time; and lodge a complaint with a supervisory authority. To exercise these rights, contact us at info@trvhub.com.
7. Data Retention
We retain booking and financial records for 7 years as required by Indian tax law. Marketing preferences and website interaction data are retained for 2 years. You may request earlier deletion of certain data where legally permissible.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date. For material changes, we will notify you by email or a prominent notice on our website.
Have a privacy concern or data request?